Service Policy
Last updated: February 1, 2026
1. Service Overview
At Orvalino, we are committed to providing exceptional service for all your business attire needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@orvalino.com
- Phone: +1 (514) 731-9475
- Address: 2950 Av. de Brighton, Montréal, QC H3S 1T8, Canada
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 10:00 AM - 7:00 PM EST
- Saturday: 11:00 AM - 5:00 PM EST
- Sunday: Closed
3. Tailoring Services
3.1 Available Services
- Custom suit tailoring
- Alterations and adjustments
- Repairs and restorations
- Suit measurements and fittings
- Style consultations
- Emergency alterations
3.2 Service Timeframes
Standard service timelines:
- Initial consultation: 30-60 minutes
- Basic alterations: 2-3 business days
- Major alterations: 5-7 business days
- Custom suit creation: 4-6 weeks
- Emergency alterations: Same day (subject to availability)
4. Warranty Services
4.1 Standard Warranty
All new garments purchased from Orvalino come with:
- 30-day satisfaction guarantee
- 90-day warranty against manufacturing defects
- Free basic alterations within 14 days of purchase
- Lifetime seam repair warranty
4.2 Extended Care Program
Optional extended care services include:
- 12-month comprehensive protection
- Priority alteration service
- Seasonal cleaning and pressing
- Annual suit maintenance check
5. Custom Services
5.1 Personalization Options
- Custom suit design
- Fabric selection assistance
- Personal styling consultation
- Corporate wardrobe planning
- Wedding party coordination
5.2 Additional Services
- Style workshops
- Measurement records maintenance
- Wardrobe consultation
- Special event preparation
6. Service Pricing
6.1 Consultation Fees
- Initial consultation: Complimentary
- Style consultation: $75/hour
- Corporate consultation: Custom quote
- Wedding consultation: Complimentary with minimum purchase
6.2 Alteration Costs
- Basic alterations: $30-75
- Major alterations: $75-200
- Custom work: Quoted per project
- Rush service: Additional 50% of service cost
7. Quality Assurance
Our commitment to quality includes:
- Professional measurement and fitting
- Multiple fitting sessions as needed
- Final quality inspection
- Satisfaction guarantee
- Post-service follow-up
8. Service Requests
8.1 How to Request Service
- Contact our service team via phone or email
- Schedule an initial consultation
- Receive service assessment and quote
- Approve service plan
- Schedule fittings as needed
8.2 Required Information
- Contact details
- Service type needed
- Preferred timeline
- Specific requirements or preferences
- Previous alteration history (if applicable)
9. Service Guarantees
We stand behind our services with:
- 100% satisfaction guarantee
- Expert craftsmanship warranty
- Price match on comparable services
- Professional service standards
- Genuine materials and techniques
10. Updates to Service Policy
Orvalino reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.